This Privacy Policy explains how QUEEN TIME PERU ("QUEEN TIME PERU", "we", "us") collects, uses, stores, and protects information when we operate our customer-communication platform (the "Platform"). The Platform lets our customer-support team receive and respond to messages that customers send us across messaging channels, including TikTok, Instagram, Messenger, WhatsApp, Telegram, and our website chat.
The Platform is used only by QUEEN TIME PERU to provide customer service and order support. We do not sell personal information, and we do not provide the Platform or the data it processes to any third party for their own use.
QUEEN TIME PERU (RUC 20613328824) is the data controller for personal information processed through the Platform. For any privacy question or request, contact developers@queentimeperu.com.
When you contact us through a connected channel, and depending on that channel's APIs, we may process:
| Category | Examples | Why |
|---|---|---|
| Account/profile identifiers | Your display name, username, and the platform-assigned user ID for the channel you messaged us on | To identify and route your conversation and respond to you |
| Message content | The text, images, and attachments you send us, and our replies | To understand and answer your inquiry and support your order |
| Order & support details | Information you provide such as name, delivery details, and order references | To process and follow up on your purchase and support requests |
| Technical metadata | Timestamps and message/conversation identifiers | To operate the inbox reliably and in the correct order |
We request the minimum data and permissions needed to provide support. We do not use this data to build advertising profiles of you.
We use the TikTok Marketing API with the Accounts and Reporting scopes solely to manage QUEEN TIME PERU's own advertising account and to retrieve performance reports for our own campaigns — for example impressions, clicks, spend, reach, and conversions at the campaign, ad group, and ad level. This data relates to our own business advertising account; we do not access other TikTok users' personal data through this integration. We use it only for our internal advertising analysis and optimization, consistent with the TikTok Developer Terms and Platform policies.
To respond quickly, the Platform uses automated and AI-assisted processing to draft and, in some cases, send replies to customer messages. This processing is performed to deliver customer support. A human team member remains available for your conversation, and you may ask to speak with a person at any time.
We share information only with vendors that help us run the Platform, under contracts that limit them to processing data on our behalf. These include our cloud hosting provider, database and infrastructure services, and AI language-model providers used to assist with replies. These providers are not permitted to use your data for their own purposes.
We retain conversation and order information only for as long as needed to provide support, meet legal and accounting obligations, and resolve disputes. When data is no longer needed, we delete or anonymize it. You can request deletion at any time (see below).
You may request to access, correct, or delete the personal information we hold about you, or object to or restrict certain processing. To exercise any of these rights, email developers@queentimeperu.com. You may also revoke the Platform's access to your TikTok (or other channel) account at any time through that platform's own settings. See our Data Deletion page for step-by-step instructions.
The Platform is intended for adult customers. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
QUEEN TIME PERU operates in Peru. Information may be processed on infrastructure located in other countries by our service providers. We take steps to ensure your information remains protected consistent with this Policy wherever it is processed.
We may update this Policy from time to time. We will post the updated version here and revise the "Last updated" date above.
Questions or requests about this Policy or your data:
developers@queentimeperu.com
QUEEN TIME PERU · RUC 20613328824 · Peru